Frequently Asked Questions
Everything you need to know about your Afends order and our sustainable mission.
How long will my order take to arrive?
Standard shipping typically takes 3-7 business days within Australia, while international orders can take 10-21 business days depending on your location and customs processing.
What is your return policy?
We offer returns for a store credit or exchange within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible.
Are Afends products sustainably made?
Yes, we are committed to sustainability. We prioritize eco-friendly fibers like organic hemp, recycled polyester, and organic cotton to minimize our environmental footprint.
How do I track my delivery?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options including Afterpay and Klarna for eligible customers.
How should I care for my hemp garments?
To ensure longevity, we recommend a cold machine wash with like colors and hanging to dry in the shade. Avoid tumble drying to preserve the natural fibers.